An AVS mismatch means the billing address you entered did not match the cardholder’s billing address. In this case, your card was not charged, but your bank may place a temporary hold on the funds for security reasons. The hold usually clears within 2–3 business days, depending on your bank. For exact timing, please contact your bank directly.
Credit Card Verification (CCV) is an online form that requires the cardholder to upload a valid photo ID, such as a passport or a U.S. government-issued ID, to verify the purchase. If you receive a CCV email, it means your booking is not complete until the verification form is submitted.
No. To protect our customers and prevent unauthorized transactions, the credit card holder must provide a valid photo ID for verification. Your order can only be released after we receive this information.
Yes. All transactions are protected with SSL encryption, ensuring your information is securely transmitted and cannot be intercepted by third parties. For added safety:
。We do not store customers’ credit card numbers on our servers (pending transactions may be held temporarily for up to 7 days).
。Passwords are protected by a dual-password system (login and execution) for registered users.
。Please keep your ID and password confidential and never share them with others.
We currently accept U.S. dollars (USD) only.
A card may be declined for several reasons, such as an incorrect card number or expiration date, insufficient credit, a daily transaction limit, or a billing address mismatch (AVS). Please double-check your information, and if the issue persists, contact your bank or card issuer for assistance.
Your Wallet is a payment method on our website, just like using a credit card. Key points:
。The wallet balance is ready for immediate use (no 3–5 day wait and no handling fee).
。You cannot add money directly, but credits may be added from an eligible cancellation.
。Wallet credits are linked to your account and can only be used by you, but you may use them to purchase tickets or vouchers for others.
。Wallet credits never expire.
。Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express. Simply add your ticket to the cart, proceed to checkout, and enter your card details to complete the purchase.
。PayPal: PayPal is an electronic payment system that allows you to pay through the use of your PayPal account or through the PayPal website.
If the status of your PayPal transaction shows as "Payment Review", the reservation is not confirmed until receipt of the payment is cleared. In case of any price changes during this process, we will notify you before finalizing your order. To make checkout faster, you'll log in to your PayPal account on the checkout page of Gotobus/Takeours, log in to your PayPal account, and proceed with the payment.
Please click Loyalty Points for detailed information.
