Sales Policies

Tickets and Confirmation - Your order is immediately confirmed after successfully completing the purchase, the customer will see the confirmation number online and receive an order summary and eTicket (s) by email.

How to use the eTicket - Tickets can be presented for boarding from your mobile app, confirmation email, or with a printout of your eTicket (confirmation email).

Cancellation and Refund - Tickets cannot be canceled by customers and are non-refundable. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled. When a scheduled service fails to occur, the company will make its best effort to provide an alternative travel arrangement or offer a full refund for the purchased ticket upon mutual agreement between Coach Run and the customer. Coach Run is not responsible for alternative travel expenses arranged independently by customers without Coach Run's prior consent.

Rescheduling - Tickets can only be rescheduled before the original travel date/time.
To Reschedule your tickets:
  • Register or Log into your account
  • (1) Go to 'My Account'
  • (2) Access 'My Bookings'
  • (3) Select 'Reschedule' on the booking you wish to make change

No rescheduling within 4 hours of departure.
Within 2 hours of the initial purchase, there is no fee for rescheduling. After this, there is a $1 fee per ticket for the first online reschedule, $2 for the second, and $3 for the third.
The fee for rescheduling made through Coach Run's customer service agent starts at $5 fee per ticket.
Tickets can only be rescheduled to the available schedules for the same route in the same direction provided by the original bus carrier.

Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.

Condition of Use -

  • (1) The ticket is valid only for the date and time stated on the eTicket.
  • (2) Customers must bring a valid ID and the eTicket (confirmation email) at boarding for ID Check.
  • (3) Customer's name(s) on e-ticket must match passenger's (or one of the passengers') name.
  • (4) Passenger should arrive 20 minutes prior to departure time. Otherwise, the seat might be sold to stand-by passengers.

General Information

Schedules - Every effort will be made to operate according to published schedules. Coach Run will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and does not guarantee to arrive at or depart from any point as a specific time. Connections with third-party providers cannot be guaranteed.

Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.

Severe Weather - Customers are encouraged to check the Coach Run Website for any bus cancellations on selected routes or contact customer service for the latest information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative date/time.

Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.

Child Fares - All passengers are required to book a ticket, including infants.

Pets - Pets or animals of any kind will not be transported. Trained service animals accompanied by its handler are welcome.

Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance, the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. Coach Run and bus carriers are not responsible for lost or misplaced baggage.

Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

Cell Phones - "Limited" with respect and courtesy to your fellow passengers.

Wi-Fi - Generally, Wi-Fi service is offered by some services as specified for each individual schedule, but not guaranteed. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised.

Minor Travellers - For minors (under 18 years old) traveling alone, the parents must write a notarized authorization for the minor to travel without an adult.