Sales Policies

Tickets and Confirmation - Your order is immediately confirmed after successfully completing the purchase, the customer will see the confirmation number online and receive an order summary and eTicket (s) by email.

How to use the eTicket - Tickets can be presented for boarding from your mobile app, confirmation email, or with a printout of your eTicket (confirmation email).

Cancellation and Refund -Once a reservation is booked, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from the sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.

Rescheduling - Tickets can only be rescheduled before the original travel date/time.

No rescheduling within 4 hours of departure.
Within 2 hours of the initial purchase, there is no fee for rescheduling. After this, you can do the first online reschedule at $2 per ticket, $4 per ticket for the second, and $6 per ticket for the third.
The fee for rescheduling made through a customer service agent starts at $8 fee per ticket.
Tickets can only be rescheduled to the available schedules for the same route in the same direction provided by the original bus carrier.

Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends, and special events.

Condition of Use

  • (1) The ticket is valid only for the date and time stated on the eTicket.
  • (2) Customers must bring a valid ID and the eTicket (confirmation email) at boarding for ID Check.
  • (3) Customer's name(s) on e-ticket must match passenger's (or one of the passengers') name.
  • (4) Passengers should arrive 20 minutes prior to departure time.

General Information

Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, or severe weather, and do not guarantee to arrive at or depart from any point at a specific time. Connections cannot be guaranteed and schedules are subject to change.

Arrival Time - The arrival times are estimated for customers' reference. The exact arrival time depends on the traffic situation.

Severe Weather - Customers are encouraged to check Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for the most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.

Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.

Child Fares - All passengers are required to book a ticket, including infants.

Baby Seats - We do not provide car seats for infants and toddlers, but passengers are welcome to bring them.

Pets - Pets or animals of any kind will not be transported. Trained and licensed service animals accompanied by their handlers are welcome.

Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance, the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. CoachRun is not responsible for lost or misplaced baggage.

Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

Cell Phones - "Limited" with respect and courtesy to your fellow passengers.

Wi-Fi - Generally, Wi-Fi service is offered by some services as specified for each individual schedule, but not guaranteed. Additional schedules may be added during weekends and holidays which are served by third-party buses, it is not guaranteed that there will be Wi-Fi access as advertised.

Minor Travellers - For minors (under 18 years old) traveling alone, the parents must write a notarized authorization for the minor to travel without an adult.