Tickets and Confirmation - Your order is immediately confirmed after successfully completing the purchase, the customer will see the confirmation number online and receive an order summary and eTicket (s) by email.
How to use the eTicket - Tickets can be presented for boarding from your mobile app, confirmation email, or with a printout.
Cancellation and Refund - Tickets cannot be canceled by customers and are non-refundable. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every
effort to operate its services as scheduled. When a scheduled service fails to occur, the company will make its best effort to provide an alternative travel arrangement or offer a full refund for the purchased ticket upon mutual agreement between Coach Run and the customer. Coach Run is not responsible for alternative travel expenses arranged independently by customers without Coach Run's prior consent.
Rescheduling - Tickets can only be rescheduled before the original travel date/time.
To Reschedule your tickets:
- Register or Log into your account
- (1) Go to 'My Account'
- (2) Access 'My Bookings'
- (3) Select 'Reschedule' on the booking you wish to make change
No rescheduling within 4 hours of departure.
Within 2 hours of the initial purchase, there is no fee for rescheduling. After this, there is a $1 fee per ticket for the first online reschedule, $2 for the second, and $3 for the third.
The fee for rescheduling made through Coach Run's customer service agent starts at $5 fee per ticket.
Tickets can only be rescheduled to the available schedules for the same route in the same direction provided by the original bus carrier.
Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.
Condition of Use -
- (1) The ticket is valid only for the date and time stated on the eTicket.
- (2) Customers must bring a valid ID and a printout of the eTicket (confirmation email) at boarding for ID Check.
- (3) Customer's name(s) on e-ticket must match passenger's (or one of the passengers') name.
- (4) Passenger should arrive 20 minutes prior to departure time. Otherwise, the seat might be sold to stand-by passengers.
|