Questions about a booking, a bus stop or your trip? Chat with us online, call +1 (617) 681-0820 or email [email protected]. Many common tasks, like rescheduling or resending your e-ticket, you can do yourself right away.
| Mon – Fri | Open 24 hours |
| Sat | 00:00 – 06:00 11:00 – 21:00 |
| Sun | 11:00 – 24:00 |
Outside these hours, email us or use the self-service tools below.
These tools work 24/7, no need to wait for an agent.
Call +1 (617) 681-0820. Phone support is open 24 hours Monday to Friday, 00:00–06:00 and 11:00–21:00 on Saturday, and 11:00–24:00 on Sunday (EST).
Email [email protected]. Include your order number so we can find your booking quickly.
No. Support is open 24 hours Monday to Friday, with set hours on weekends: 00:00–06:00 and 11:00–21:00 on Saturday, and 11:00–24:00 on Sunday (EST). Self-service tools like rescheduling and resending e-tickets work any time.
Reschedule online on the reschedule page. Your first reschedule is free; if the new trip costs more, you pay the difference.
CoachRun tickets are non-refundable. You can reschedule instead. See the ticket policy for details.
Looking for a route or a stop? See all CoachRun routes or find your bus stop. More answers in the Help center.